Returns & Exchanges
Due to the perishable nature of our freshly prepared meals, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction through our Fuel Guarantee.
Report the Issue
Contact our support team within 24 hours of delivery if you encounter any issues with order accuracy, packaging integrity, or meal quality.
Provide Documentation
Submit clear photographs of the shipping label and the specific items in question to help our quality control team investigate the discrepancy.
Review Process
Our team will review your claim within 1-2 business days to determine eligibility for a replacement shipment or a refund to your original payment method.
Resolution
Approved claims will result in a store credit or a priority shipment of replacement meals to ensure your nutrition plan remains on track.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing